At Alpha-3i, Customer Support is intended to provide customers with high-quality technical support. Our teams have an in-depth knowledge of Cimag solutions and are always ready to answer your questions. Available and dedicated, Customer Support is central to your satisfaction.

We connect you with a single point of contact for all inquiries or concerns regarding customer services. It enables us to better meet your expectations by building a close relationship and collaboration.

You can contact Customer Support by phone at +33 4 50 01 25 49 or by email at

intégration logiciel gestion


A yearly maintenance agreement for an enhanced daily assistance


A direct access to the remote maintenance program through our website


A team of experts available Monday through Friday from 9:00AM to 6:00PM (GMT+2)

Multiple skills and multiple activities

A swift answer to all your issues

The Alpha-3i Customer Support offers remote assistance over the phone. Customer Support includes maintenance operations on software and hardware, and covers all our activities, from Time Attendance Management to Production Management (MES) and Access Control.

A direct access to our incident management software can also be incorporated in our offer.

Our maintenance agreements

Hardware Maintenance

Maintenance is performed by a specialized team. Once the one-year manufacturer warranty expires, our hardware maintenance agreement functions as a return-to-base – RTB – warranty. Alpha-3i is committed to ship the equivalent material within 24 hours. In return, the customer agrees to send the faulty hardware back to Alpha-3i by the RMA request.

Hardware Maintenance

The software maintenance agreement is a yearly subscription. It is automatically renewed until the customer explicitly cancels the subscription. The agreement includes corrective maintenance, user charges for updates and new versions, and telephone support.

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