RMA Request – Return Merchandise Authorization
Before returning equipment to ALPHA-3i, please make sure to complete this form
in order to obtain an RMA number (returns number).
This form should be completed by the EPoS reseller, using the dealer account details.
If the product is to retourned directly to the end user,
then the ‘return address’ field should be used to enter their details.
By submitting this document, you are agreeing to the terms and conditions of returns.
As soon as we receive your request, we will return the document together with your RMA number.
When returning the material, please mark the RMA number clearly on the product packaging;
All equipment must be returned in the proper packaging and stress resistant carriers.
Transport costs for sending material are your responsibility, ALPHA-3i will pay the return postage.
For customers who do not subscribe to a service contract or a return out of warranty, a quote will be sent and the repair will peak after accepting it.